Terms & Conditions

Last updated: June 4, 2026

These Terms and Conditions govern your use of services provided by Smart Home Air & Heat LLC and your use of our website at smarthomeairheat.com. By scheduling service or using our website, you agree to these terms.

1. Service Agreements

All HVAC service work is performed under a service agreement between Smart Home Air & Heat and the property owner or authorized representative. Service quotes are valid for 30 days from the date of issue unless otherwise stated. Final pricing is confirmed before work begins. We will not perform additional work beyond the agreed scope without your approval.

2. Service Call Fee

Our standard service call fee is $89. This fee covers the technician's visit, diagnostic evaluation, and repair recommendation. The service call fee is the same regardless of time of day, day of week, or holiday — we do not charge after-hours or emergency surcharges. The service call fee is due at the time of service.

3. 90-Minute Arrival Guarantee

Smart Home Air & Heat guarantees technician arrival within 90 minutes of the confirmed dispatch time. If we fail to arrive within 90 minutes, you will receive $200 off your repair. This guarantee applies to emergency and same-day service calls within our published service area. Scheduled appointments with a confirmed time window are excluded from the 90-minute guarantee but are covered by our on-time commitment.

4. Scheduling & Cancellations

Appointments may be rescheduled or cancelled at no charge with at least 2 hours' notice. We understand emergencies happen and will work with you on last-minute changes. Repeated no-shows without notice may result in a service call fee being charged for future appointments.

5. Warranties

All repair work performed by Smart Home Air & Heat is warranted for 1 year from the date of service. New equipment installations carry the manufacturer's warranty plus our workmanship warranty. Warranty claims must be reported by calling (407) 465-7777. Warranties do not cover damage caused by misuse, neglect, unauthorized modifications, or acts of nature.

6. 1-Year 100% Money-Back Guarantee (New System Installations)

The Smart Home 1-Year 100% Money-Back Guarantee applies to complete heating and cooling system replacements (condenser and air handler, heat pump and air handler, or packaged unit, replaced together) performed by Smart Home Air & Heat and completed on or after October 1, 2026. Replacement of a condenser or air handler alone is not a complete system and is covered by the manufacturer warranty and our workmanship warranty instead. Ductless mini-split systems are not covered.

(a) Any reason. If the original purchaser is not satisfied with the installed system for any reason, they may request a refund by notifying Smart Home Air & Heat in writing (email or text is fine) within one (1) year of the installation completion date.

(b) One chance to make it right. Before a refund is issued, Smart Home Air & Heat may make one visit to diagnose and correct the concern at no charge. If the customer is satisfied after that visit, the guarantee is satisfied. If not, the refund proceeds.

(c) Maintenance. Every covered system includes the first year of the Smart Home Total Care Club at no additional charge, which provides two (2) maintenance visits, one in spring and one in fall. Booking those visits is the customer’s responsibility; we record them automatically. A system that has not received both visits within the first twelve months is not covered by this guarantee. Manufacturer warranty and our workmanship warranty are unaffected.

(d) Refund amount. We refund 100% of the amount actually paid to Smart Home Air & Heat on the system estimate, including ductwork, thermostats, indoor air quality equipment and other items listed on that estimate. Repairs, maintenance plans and work on other estimates are not covered.

(e) Financed purchases. If the purchase was financed, the refund is paid first to the lender to satisfy the loan balance, and any remaining amount is paid to the customer.

(f) Equipment. On refund, the installed equipment is removed by Smart Home Air & Heat and ownership returns to Smart Home Air & Heat. The home is left with the system disconnected and capped.

(g) Scope. Available to the original purchaser at the original installation address; non-transferable. Damage caused by others, by accident, by misuse, or by acts of nature is handled under the manufacturer warranty and our workmanship warranty, not this guarantee.

7. Payment Terms

Payment is due upon completion of service unless a payment plan or financing arrangement has been approved in advance. We accept cash, check, and all major credit cards. Financing is available with approved credit through our lending partners. Past-due accounts may be subject to collection activity.

8. Licensing & Insurance

Smart Home Air & Heat LLC is a licensed and insured HVAC contractor in the State of Florida. All technicians are background-checked and trained. We maintain general liability and workers' compensation insurance for your protection.

9. Website Use

The content on smarthomeairheat.com is provided for informational purposes. While we make every effort to ensure accuracy, service availability, pricing, and promotions may change without notice. Online form submissions are not confirmed appointments until acknowledged by our team.

10. Limitation of Liability

Smart Home Air & Heat's liability for any claim arising from our services is limited to the amount paid for the specific service in question. We are not liable for indirect, incidental, or consequential damages including but not limited to property damage, loss of use, or business interruption beyond what is covered by our insurance.

11. Contact

For questions about these Terms & Conditions, contact us:

Smart Home Air & Heat LLC
10226 Curry Ford Rd, Orlando, FL 32825
Phone: (407) 465-7777
Email: [email protected]