Terms & Conditions

Last updated: June 4, 2026

These Terms and Conditions govern your use of services provided by Smart Home Air & Heat LLC and your use of our website at smarthomeairheat.com. By scheduling service or using our website, you agree to these terms.

1. Service Agreements

All HVAC service work is performed under a service agreement between Smart Home Air & Heat and the property owner or authorized representative. Service quotes are valid for 30 days from the date of issue unless otherwise stated. Final pricing is confirmed before work begins. We will not perform additional work beyond the agreed scope without your approval.

2. Service Call Fee

Our standard service call fee is $89. This fee covers the technician's visit, diagnostic evaluation, and repair recommendation. The service call fee is the same regardless of time of day, day of week, or holiday — we do not charge after-hours or emergency surcharges. The service call fee is due at the time of service.

3. 90-Minute Arrival Guarantee

Smart Home Air & Heat guarantees technician arrival within 90 minutes of the confirmed dispatch time. If we fail to arrive within 90 minutes, you will receive $200 off your repair. This guarantee applies to emergency and same-day service calls within our published service area. Scheduled appointments with a confirmed time window are excluded from the 90-minute guarantee but are covered by our on-time commitment.

4. Scheduling & Cancellations

Appointments may be rescheduled or cancelled at no charge with at least 2 hours' notice. We understand emergencies happen and will work with you on last-minute changes. Repeated no-shows without notice may result in a service call fee being charged for future appointments.

5. Warranties

All repair work performed by Smart Home Air & Heat is warranted for 1 year from the date of service. New equipment installations carry the manufacturer's warranty plus our workmanship warranty. Warranty claims must be reported by calling (407) 465-7777. Warranties do not cover damage caused by misuse, neglect, unauthorized modifications, or acts of nature.

6. 1-Year Money-Back Guarantee (New System Installations)

The Smart Home 1-Year Money-Back Guarantee applies to complete heating and cooling system installations performed by Smart Home Air & Heat, and is subject to all of the following conditions:

(a) System failure required. The guarantee applies when the installed equipment fails to operate, or fails to perform to the manufacturer's published specifications, due to a defect in the equipment or in our installation. It does not apply to comfort or feature preferences, sound levels, thermostat usability, third-party devices or accessories, or conditions of the home that existed at or before installation (including ductwork, insulation, or electrical).

(b) Opportunity to repair. The customer must notify us in writing within the one-year period and allow Smart Home Air & Heat a reasonable opportunity to diagnose and correct the issue, including at least two (2) service visits. If the issue is corrected, the guarantee is satisfied.

(c) Maintenance requirement. All manufacturer-recommended maintenance must be current and documented, performed by Smart Home Air & Heat or another licensed HVAC contractor (retain receipts). Systems without documented maintenance are not eligible.

(d) Exclusions. The guarantee does not cover damage or malfunction resulting from misuse, neglect, accident, alterations or repairs by others, electrical supply problems or power surges, pest or water damage, acts of nature, or operation contrary to manufacturer instructions.

(e) Refund and equipment. If a qualifying system failure cannot be corrected, we will refund the amount actually paid for the equipment and installation, less any rebates, credits, or third-party incentives received. Upon refund, the equipment will be removed and ownership returns to Smart Home Air & Heat.

(f) Scope. Available to the original purchaser at the original installation address; non-transferable. Claims must be submitted in writing within one (1) year of the installation completion date.

7. Payment Terms

Payment is due upon completion of service unless a payment plan or financing arrangement has been approved in advance. We accept cash, check, and all major credit cards. Financing is available with approved credit through our lending partners. Past-due accounts may be subject to collection activity.

8. Licensing & Insurance

Smart Home Air & Heat LLC is a licensed and insured HVAC contractor in the State of Florida. All technicians are background-checked and trained. We maintain general liability and workers' compensation insurance for your protection.

9. Website Use

The content on smarthomeairheat.com is provided for informational purposes. While we make every effort to ensure accuracy, service availability, pricing, and promotions may change without notice. Online form submissions are not confirmed appointments until acknowledged by our team.

10. Limitation of Liability

Smart Home Air & Heat's liability for any claim arising from our services is limited to the amount paid for the specific service in question. We are not liable for indirect, incidental, or consequential damages including but not limited to property damage, loss of use, or business interruption beyond what is covered by our insurance.

11. Contact

For questions about these Terms & Conditions, contact us:

Smart Home Air & Heat LLC
10226 Curry Ford Rd, Orlando, FL 32825
Phone: (407) 465-7777
Email: [email protected]